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Customer's feedback has to be analysed by the owner of the particular establishment and needful action has to be taken for the improvement of the module/business.
Once feedback comes into consideration and go through the process of analytical phase, the service will be enhanced to the customer. And the establishment will get endorsement to reach up to the customer's expectation.
Customers are happy because their feedback is valued and they are getting ultimate service/facilities and best products from the establishment owner. The establishment owner is happy to get maximum promotion and business.
"We believe that Customer's satisfaction is the ultimate goal for every business or establishment"